Before you start:
What can we calibrate?
View the list of products we can calibrate and our calibration prices here.
For other equipment not listed here, please contact us.
Shipping lithium-ion batteries?
In order to adhere to the IATA’s Dangerous Goods Regulations, the freight cost of instruments containing a lithium battery will incur an additional shipping fee of $100 per unit.
Shipping isopropyl alcohol?
In order to adhere to the IATA’s Dangerous Goods Regulations, the freight cost of instruments containing isopropyl alcohol will incur an additional shipping fee of $100 per unit.
Please remove any bottles of isopropyl alcohol before sending us your unit to avoid this fee.
Require a NATA calibration?
We can provide NATA calibration for the following items:
- Alnor RVA501 Vane
- Airflow LCA501 Vane
- TSI 5725 Vane
- TSI 6510 Air Particle Counter
- TSI 7510 Air Particle Counter
- TSI 9303 Air Particle Counter
- TSI 9306 Air Particle Counter
- TSI 9310 Air Particle Counter
- TSI 9350 Air Particle Counter
- TSI 9500 Air Particle Counter
- TSI 9510 Air Particle Counter
- TSI 9550 Air Particle Counter
- TSI 995 Vane
Please note the limitations of our NATA scope of accreditation – Particle Counter and Anemometer Calibration Laboratory – Accredited Organisation (Site No. 17066) – NATA.
Unfortunately we cannot provide NATA calibration on other models at this time.
Need to organise a courier?
Unfortunately Kenelec Scientific is unable to organise pick up of your unit.
We recommend you use a reputable courier with insurance and tracking so that your unit gets to us safely.
DustTrak system with telemetry?
Important announcement for customers requiring calibration of environmental monitoring systems equipped with telemetry.
In 2024, all major mobile service providers in Australia will be discontinuing their 3G networks. Consequently, any devices relying on 3G connectivity will become non-functional. To ensure continued operation, it will be necessary to upgrade these devices to support 4G technology.
Next steps
Your RMA application will be processed by our Calibration team, who will email you with your RMA number and quote for costs
When sending your unit to us:
Clearly mark your RMA number on the outside of you unit’s shipping carton.
- Make sure your unit is packed securely to prevent damage during travel
- Organise to send your unit (via courier); from Mon 18 Nov 2024, we request that all your service and calibration equipment deliveries and drop offs be to our calibration warehouse centre located at the following address:
Kenelec Scientific Pty Ltd
Unit 4, 18-20 Redland Drive
MITCHAM VIC 3132
- We will contact you when work has been completed
If collecting your unit:
Please wait until you are contacted by our Warehouse team before before collecting your unit.
- Account customers: Units may be collected at any time once you are notified by our Warehouse team.
- COD customers: for same-day collection of units, payment must be made before 10am for a pickup after 4PM on the same day, or at any time thereafter.
FAQs
What is an RMA?
- A Return Material Authorisation (RMA) provides permission for you to return a unit to us for calibration, service or repair. This authorisation is confirmed by the provision of an RMA number, which must be obtained prior to returning your unit to us.
Why do I need an RMA number?
- An RMA number helps our team to properly identify and deliver your unit to the correct service department, and to ensure your unit is returned to the correct address. This is why it is important to include the RMA number on the outside of your shipping carton.
How do I check the status of my unit?
- Contact our Calibration team and quote your RMA number, or search using your RMA number below:
It’s good to be in the know. Join our mailing list and let us keep you up to date on the things you want to hear about.