Our calibration and service labs will be closed from the 19th of Dec and will reopen on the 8th of Jan. More information »

Due to the year-end lab closure, our calibration team is handling an unusually high volume of units at the moment. We thank you for your patience as we aim to deliver the best possible service during this busy period.

Please note – In order to adhere to the IATA’s Dangerous Goods Regulations, the freight cost of instruments containing a lithium battery will incur an additional shipping fee of $100 per unit.

Important notice for customers wishing to collect their units:
Account customers – Please ensure you’ve received a notification that your unit is ready for collection before collecting your unit.  Units may be collected at any time.
COD customers – For same-day collection of units, payment of the relevant invoice must be made before 10am for a pickup after 4PM on the same day, or at any time thereafter.

Please ensure goods shipped to Kenelec Scientific are clearly identified by displaying the RMA number on the packaging or enclosing a copy of the RMA with the goods. Click here for more details »

Please note that our Calibration team is receiving a large volume of emails at present – if you require a quick response, please give us a call.

RMA Application Form

This form must be completed and submitted to us before you ship your unit. Goods will NOT be received unless clearly identified with your issued RMA number.

For more information, please refer to our Calibration page.

Calibration price list

View the list of products we can calibrate and our calibration prices

If you are experiencing any issues:

download and complete a PDF version and
email this to our Calibration team

    Billing Details



    Delivery Address

    Unfortunately we are unable to deliver to a PO Box

    Same as Billing AddressDifferent from Billing Address




    Credit CardPurchase Order


    If you are an account customer, we require a copy of your purchase order before we can despatch your unit. If a PO has not been raised yet, enter "TBA" above and forward us a copy of your PO when available.
    If you are not an account customer, payment will be required before your unit can be despatched.


    Contact Details



    Unit Details



    Add another unit


    Add another unit


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    Add another unit


    Maximum number of units reached. If you have more units to add, please submit these on a new form.








    Please be advised that you are required to ensure that your instrument, components and case are free of any dust, dirt or contamination and can be safely handled. Any cleaning or decontamination that may be required will be charged and may result in a delay to your service job.




    Discounts apply. Our Rental Department will contact you regarding availability and pricing.


    Return Method


    Kenelec Scientific to arrangeArrange using my preferred freight companyPick up from Melbourne Office


    Please note – In order to adhere to the IATA’s Dangerous Goods Regulations, the freight cost of instruments containing a lithium battery will incur an additional shipping fee.


    Other Notes

    Please provide any additional information (E.g. standing orders, maintenance agreements, special freight requests, priority requirements)



    All services offered by Kenelec Scientific are subject to our terms and conditions.


    What’s next?


    • Your RMA application will be processed by our Calibration team, who will email you with your RMA number and quote for costs
    • Clearly mark this RMA number on the outside of you unit’s shipping carton
    • Make sure your unit is packed securely to prevent damage during travel
    • Organise to send your unit to:

    Kenelec Scientific
    23 Redland Drive
    MITCHAM VIC 3132

    • We will contact you when work has been completed



    What is an RMA?


    • A Return Material Authorisation (RMA) provides permission for you to return a unit to us for calibration, service or repair. This authorisation is confirmed by the provision of an RMA number, which must be obtained prior to returning your unit to us.


    Why do I need an RMA number?


    • An RMA number helps our team to properly identify and deliver your unit to the correct service department, and to ensure your unit is returned to the correct address. This is why it is important to include the RMA number on the outside of your shipping carton.


    How do I check the status of my unit?


    • Contact our Calibration team and quote your RMA number.

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