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Our labs will be closing on Thu 17 Dec 2020 – if you need your unit back before Christmas, please get it to us by Fri 4 Dec 2020. More information »

RMA Application Form

This form must be completed and submitted to us before you ship your unit. Goods will NOT be received unless clearly identified with your issued RMA number.

For more information, please refer to our Calibration page.

If you are experiencing any issues:

download and complete a PDF version and
email this to our Calibration team

    Billing Details

     






     


    If you are an account customer, we require a copy of your purchase order before we can despatch your unit. If a PO has not been raised yet, enter "TBA" above and forward us a copy of your PO when available.
    If you are not an account customer, payment will be required before your unit can be despatched.

     

    Delivery Details

     

    Same as Billing AddressDifferent from Billing Address

     

     






     

    Contact Details

     




     

    Unit Details

     




    NATA Calibration Required*

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    Add another unit




    NATA Calibration Required*

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    Add another unit




    NATA Calibration Required*

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    Add another unit




    NATA Calibration Required*

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    Add another unit




    NATA Calibration Required*

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    Maximum number of units reached. If you have more units to add, please submit these on a new form.

     

    *NATA calibration available for certain models of Vane Anemometers / Air Particle Counters only.

    YesNo

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    YesNo


     

    YesNo


     

    YesNo


     

    Please be advised that you are required to ensure that your instrument, components and case are free of any dust, dirt or contamination and can be safely handled. Any cleaning or decontamination that may be required will be charged and may result in a delay to your service job.

     

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    YesNo

    Discounts apply. Our Rental Department will contact you regarding availability and pricing.

     

    Return Method

     


    Pick up from Melbourne OfficeArrange using my preferred freight companyKenelec Scientific to arrange



     

    All services offered by Kenelec Scientific are subject to our terms and conditions.

     

    What’s next?

     

    • Your RMA application will be processed by our Calibration team, who will email you with your RMA number and quote for costs
    • Clearly mark this RMA number on the outside of you unit’s shipping carton
    • Make sure your unit is packed securely to prevent damage during travel
    • Organise to send your unit to:

    Kenelec Scientific
    23 Redland Drive
    MITCHAM VIC 3132

    • We will contact you when work has been completed

    FAQs

     

    What is an RMA?

     

    • A Return Material Authorisation (RMA) provides permission for you to return a unit to us for calibration, service or repair. This authorisation is confirmed by the provision of an RMA number, which must be obtained prior to returning your unit to us.

     

    Why do I need an RMA number?

     

    • An RMA number helps our team to properly identify and deliver your unit to the correct service department, and to ensure your unit is returned to the correct address. This is why it is important to include the RMA number on the outside of your shipping carton.

     

    How do I check the status of my unit?

     

    • Contact our Calibration team and quote your RMA number.

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