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Important update on PortaCount calibrations / repairs

Update: 26 June 2019

 

Confirming that the PortaCount lab is back to normal turnaround times from today, thank you for sticking with us. If you have any questions regarding either a booked job (or booking a job), please just ask our team.

 

Update: 19 June 2019

 

Quick update: we’re still busily of working through the backlog of PortaCounts in the queue – at this stage, we anticipate that we’ll be back to our normal turnaround time of 10 business days (or less) by the end of next week.

 

We’re going to keep saying it – thank you for your patience.

 

Update: 11 June 2019

 

Our PortaCount lab is now back up and running and we have kicked off work on currently booked jobs – due to the backlog, there may be a short delay in returning your unit, but rest assured we will be working as quickly as we can to get your unit back to you.

Again – we thank you for your patience, if you have any questions please reach out to our team.

 

Update: 11 June 2019

 

We have now received our reference unit back and are currently testing – will update again once the calibration bench is back up and running (shouldn’t be too long now).

Thank you again for your patience, and apologies for the delay.

 

Update: 3 June 2019

 

Recently, one of our reference units in our PortaCount lab was sent for calibration and verification. Due to issues at our supplier’s end, unfortunately there has been a delay in the return of this unit which has affected our standard 10 working day turnaround for PortaCount service and calibration.

 

We are in constant contact with our supplier and hope to have this issue resolved by Friday 7 June 2019. Once the lab is back up and running there will be a short delay as we work through the backlog of units, however we will endeavour to have your unit serviced and returned as soon as possible.

 

We will be updating this page as further information becomes available so please check back during the week, and thank you for your patience.

 

Our sincere apologies for any inconvenience this causes you or your business – if you would like to discuss further, please don’t hesitate to contact our team.

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