Please take note of the following requirements to accurately identify goods being shipped to Kenelec Scientific:
For all goods being shipped to Kenelec Scientific, please do either of the following:
- Display the RMA number on the packaging
- Enclose a copy of the RMA with the goods.
If we are unable to identify goods, they will be placed in a Quarantine area while attempts are made to identify them.
Goods for which an RMA is not received within 14 days will be returned to the customer (at the customers expense).
If the owner cannot be identified, the goods will be retained for a limited time to give the customer an opportunity to contact Kenelec Scientific.
We thank you for your cooperation in this regard.
Please contact us if you have any questions regarding the above.